Friday 19 August 2011

Common Sense Versus The Door Mat (Round 2)


Remember the door mats? A few months ago I wrote an innocent-enough post about the humble door mat and how it had been thrust centre-stage in a row about fire safety. The essence of it was that communal areas in buildings were having to be stripped of any and all personalisation (including welcome mats) and I questioned the sanity of it all. The reaction to the post was sizeable and showed that the majority of people would rather see some common sense exercised, than have to follow an endless series of nit-picking legislation to the absolute letter. At the time I said that we were committed to finding a better way and, by Jove, we might have something.

The come in/go away door mat.
Before this begins to sound like I'm taking umbrage at having to follow fire safety it’s worth remembering the tragic Lakanal House fire in Southwark. Not only does it serve as a vivid and terrifying reminder of why fire safety is something that we have to pursue doggedly (even when people say that we’re being a bit of a bore), it is also – hopefully – going to be the catalyst for change. A new report into the fire has produced some new guidance for landlords which sets out two basic options.

The first is the one that the fire service would rather see us pursue, which is one of zero tolerance. That’s what we’ve always followed and what caused the fuss over the door mats. The second option is to pursue what’s being termed a “managed approach”. Judging from feedback from the last post I would say that this is the preferred option for tenants and certainly was for the tenant who pursued his complaint about this subject right through to our final stage with the involvement of our Board. Under this option it’s possible, under certain conditions, to have pictures, doormats, even bikes and prams in areas that are not likely to cause an obstruction.

The simplest (and therefore most economic option) would be to keep to what we are doing now (even if it means donning hard-hats when we enforce it with tenants) and say that it’s just not possible to keep anything in the common areas. After all, this is what the fire service say they would prefer and they are the experts. However, working with our excellent team of caretakers we want to trial the managed approach and see just how workable it is.

The plan is to trial the managed option at Stretford House and train our caretakers for that building to exercise their skill and judgement to make sure that these areas are primarily kept safe and that they are also attractive and useful spaces for tenants. This needs our tenants and the caretakers to work together – we’ll give it a go, but if it leads to too many things being put into the shared areas, or they start to get used for storing things that might make any fire worse, we’ll need to go back to zero-tolerance. I’m not going to jump the gun because we’ve yet to see how this works in practice, but this looks like it might be one of those rare victories for common sense.

I thought that was worthy of shouting from the rooftop – but good old ‘elf and safety might have said I’d damage someone’s eardrums, so I thought I’d blog it instead!

4 comments:

  1. Tenants do try to make communal areas where they live look attractive, quite often older generation tenants like to personalize the outside of their homes with some items. Although they is some importance to implement a policy, that protects the customer and housing provider, surely there is a possibility that door mats could be supplied at a cost, these could be treated with a fire/flame retardant and have a non slip backing. Maybe the Trust could work in partnership and find a supplier that could see direct to the customer, then communal ares could look uniformed to everyone's taste. Shaun W

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  2. Hello Shaun, thanks for your comment and excellent suggestion. You're absolutely right, however the door mat itself isn't the only issue. The problems begin when other items are added (tables, chairs, pictures, decoration, etc). It's very difficult to ensure that all of these various items are suitable and safe. However, we think that the new regulations give us a chance to allow tenants leeway, with our caretakers using their common sense on what personalisation is allowed.

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  3. Pictures are easy to sort, but harder to implement and put into practice, use it as part of any existing community involvement and engagement. Tenants would be encouraged to have a personal input here, just like the mat idea I suggested, tenants do need to try and make their own surrounding look and feel like they are proud of where they live. lets empower them to take snap shots of where they live, we have the manpower/resources among us already, with a little help from Team THT. There is a community partnership team within the organisation and home living advisors that could suggest that customers living in these particular areas do so where it only adds to the ambiance, tables would of course me a definite no no, but encouraging customers to get actively involved to help make a difference could work. Shaun W

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