Monday, 22 June 2015

Living Rent - only half an answer

There is much to commend the work that Savills, the National Housing Federation and JRF have put into devising a better rent model than the hotchpotch nonsense we have now of Affordable Rent (AR) and Social Rent (SR). 



Without doubt, any rent regime that relates to the market value of property (as both AR and SR do in their different ways) when the intended occupant, by definition, is somebody unable to compete in the market, is bound to be flawed. So the reliance on a proportion of income alone as the key influencer of rent charged is a logical and progressive move.
Whether it is also an ambitious one is more questionable.  Its title promises the assumption challenging approach of the “Living Wage” campaign, but it feels more like a shift along the existing approach rather than a new approach entirely.  With the new circumstances that austerity, lack of funds for new supply and welfare reform seem to demand, I wonder if it goes far enough.

Firstly, while expressly stated as not being obligatory, it gives housing associations an "undemanding" methodology to establish their own rent levels.  By default, I suspect many will choose to use it.  But in so doing they are abrogating to others the essential task of ensuring that the price point they charge is specific to the product they provide to their customer. Despite the heavy-handed years of "one best way" type regulation, not all housing associations provide the same quality product or the same quality service. Differentiation across the sector on these things is set to increase further in the absence of the audit commission enforcement and with consumer regulation predicated only on a no “serious detriment” test. Suggesting a standard methodology across whole geographies runs counter to the direction the sector is taking and will inhibit its ability to demonstrate real value to customers.

Secondly, it relies on a continuation of the notion of a "rent envelope", enshrining yet again a legitimacy for Government to control rent; something that no longer exists now rent levels and benefit levels have been decoupled for many customers. Government's interest is in controlling benefits, and that is exactly how the local housing allowance system works in the private sector. PRS landlords are free to charge whatever rent they choose and make a series of calculations in order to determine what that should be. The time has come for housing associations to be treated in the same way - for maximum benefit levels to somehow be prescribed by government - but for freedom over actual rent levels to rest with Boards of what are after all independent organisations.
We are a living wage employer logo

The "Living Wage" works - and at THT we are fully signed up members of the campaign, even paying it to staff within our domiciliary care business -  by setting a floor, below which nobody's pay falls. Mature employers then decide their own pay and reward structures around that baseline.

The Living Rent will operate differently, becoming a target not a starting point. Are housing associations so immature that we need our hands to be held in this way?  Or is the fear that free to charge rents at levels of their choice, some would forget their values and tighten the screw further on the already poor. Either way, it's poor governance at the root of the problem. Organisations with good governance, based on a sound set of anti-poverty values, must have the freedom to set their own rents and be held to account for the rent choices they make
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Monday, 20 April 2015

The Singularity

You might not have heard of The Singularity - nor had I until I happened across a Radio 4 programme that explained all.  It’s got a cracking little website all of its own that you can find here: http://thesingularityprogramme.tumblr.com/  

The Singularity - when AI overtakes human intelligence
So why is The Singularity important for #ukhousing? Well, it marks the point in time when, according to experts, Artificial Intelligence will overtake human intelligence and when that happens, everything changes.  Far off?  Science fiction?  Maybe, but there are some very smart people at Google, IBM and elsewhere who are absolutely convinced that super-intelligence that exceeds that of the human is inevitable, because of the exponential rate of increase in computing power.  


BigData & FabLab

At a time when digital headlines in #ukhousing seem characterised only by negativity to tenant tablets and drones and when much of the other digital stuff, such as BigData and the growing FabLab movement is passing us by, it’s not a popular thing to say that digital transformation is a necessary part of any successful housing association business model.  But being unpopular doesn't mean it’s wrong!  And that's not incremental change, but massive, continuous transformational change.  How else are we going to keep pace with the expectations of an increasingly tech-savvy group of customers?  How else will we will be able to bring medical and social care advances to the old, sick and vulnerable who we house?  How else will we help equip tenants for a jobs market in which entry-level jobs have been fully automated?  

If you are more concerned with the present than the future; if regulatory pressure on value for money is the monkey you need to get off your back; if falling rent collection because of welfare reform is threatening your business model; and if the rising cost of bricks and the labour to turn them into buildings is curtailing your ability to develop new homes, the answer still lies in transformation.  In a different world, where no Government is coming over the hill to rescue associations; where tenants are simply going to get more demanding and discerning before they pay their rent; doing what we’ve always done isn’t going to cut it. 

Some of these thoughts and ideas will be topic of the session in London next month where HACT and the northern housing consortium are coming together to discuss “Next Generation Solutions”.  You can find the full programme at http://www.hact.org.uk/events/next-generation-solutions-housing-transformation-and-innovation and I hope to see you there.


Oh, and in case you wondered, Ray Kurzweil Director of Engineering at Google who is working on machine intelligence and the use of natural language to drive computers and the man credited with coining the concept of the Singularity, projects that it occurs sometime between 2029 and 2045.  Will you be ready?  Will your organisation be ready?


Wednesday, 12 June 2013

Three Reasons A Freemium Model Would Never Work In Housing

It’s been just over a fortnight now since I published a blog talking about the possibility of how a freemium model would work within the world of housing associations. Judging from the discussion it generated on my Twitter feed it would appear that the housing sector is perhaps not ready for an open and real discussion about how we might benefit from different business models. Sadly though, I think that unless the sector actively chooses this conversation then we will ultimately find ourselves losing control of the discussion and having innovation imposed upon us. An even scarier thought is that acquiescence might hasten the return of regulation, thus strangling our ability to innovate.
 
In short, the way I see a freemium model working is quite simple. Based on a similar principle to Dot Dot Dot’s approach we could use some of the homes that we currently have empty within our stock to provide a first step home for people who were unable to pay. These people might have been recently released from jail, they might be people with poor credit ratings, they might be homeless. They would be able to live in the property in return for their guardianship of it during maybe a six month initial period. Their occupation might even be tied to a level of community volunteering. However, they would live in the house rent free. After the initial period we could then look at them graduating to other homes within our stock, or onwards into the private market.
 
In discussions on this topic since I published the blog I’ve found three main objections to the freemium idea.

1) It would provoke community resistance

There’s no doubt that it’s a tough sell to the people who aren't getting free houses. How do you respond to people within the same community, aggrieved that someone in their midst is getting free rent? Is there perhaps a way to engineer an increase in supply of empty homes beyond a housing association's own void portfolio that could be used in this way so that they too could be offered the same deal? It would need to be in a property that had the basics but in November 2012, 710,000 empty homes were empty in England of which 259,000 were long-term empty (meaning they have been empty for more than six months).
 
2) People should be able to access more permanent housing solutions, not rely on temporary ones

Yes, they should, but they can't. And for the many currently excluded from permanent social or private rented housing this solution would be useful. These are the people who would struggle to either afford or arrange a conventional letting procedure. These are the people who are falling through the cracks currently – the idea of giving them a platform on which they could build, while developing a further stream of potential customers for us in the future has to be an attractive thought.
 
3) You can’t give houses away for free

There’s an argument that’s hard to disagree with - that organisations don’t generally do well by giving away their main product for free. That’s true and the freemium approach wouldn’t work for all the stock in a housing association’s portfolio. However, while we have a number of properties that remain empty, no matter what we do, they aren't generating an income. They can though be used in a way that reduces costs and which generates a non-financial return. Looked at in a social value way, the economics are not so mad.
 
Innovation around the use of empty homes has a long tradition within the sector - short-life housing was once officially recognised (and funded) through the Housing Corporation; but it's always been at the margin. Does the severity of the current housing shortage mean it now deserves its place within the mainstream?


This post was first published on Inside Housing